Privacy Policy
At Trainer on Call by Naturally Trim (ABN 77 489 162 703) (“Trainer on Call”, “we“, our“, or “us“), we recognise the importance of your privacy and understand your concerns regarding the security of the personal information which you provide to us.
This Privacy Policy applies to www.traineroncall.com.au (“Website“). It details the type of personal information we collect from the Website, how we store or process personal information about you, with whom we may share it and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard your personal information and tell you how to contact us regarding our privacy practices.
This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and Conditions of Use posted on our Website, set forth the general rules and policies governing your use of our Website.
1. Definition of personal information
“Personal information” means any information relating to a natural person who can be identified, directly or indirectly, in particular reference to an identifier such as a name, an identification number or an online identifier.
2. How we collect and hold personal information
We collect certain personal information directly from you. For example, we collect personal information from you from the information you submit to us via the Website.
We also collect other information about your online activities automatically, usually from use of cookies.
If we receive personal information that we have not requested (unsolicited information) then we will destroy or de-identify the information if it is lawful and reasonable to do so.
3. What personal information we collect and hold
(a) Information collected directly from you
Certain visitors to the Website choose to interact with it in ways that require us to gather personal information. The amount and type of information that we gather depends on the nature of the interaction. Examples of the types of personal information that we may collect from you includes your contact information, such as your name, email address, telephone number and email address.
(b) Information we collect automatically
Like most website operators, we automatically collect information from you and your devices when you access the Website. We may collect your Internet Protocol (IP) address, browser type, language preference, referring site, and the date and time of each visitor request.
Our purpose in collecting non-personally identifying information is to better understand how visitors use the Website.
4. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities and as necessary to provide our services to you. We also collect, hold, use and disclose your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions.
Specifically, we may collect and hold information about you in order to provide you with the goods and services available for purchase on the Website.
Additionally, we may use the information obtained through the Website to respond to and communicate with you about your requests, questions and comments and allow you to order our goods and services.
If we do not collect, hold, use or disclose your personal information, or if you do not consent, then we may not be able to answer your enquiry or provide you with our goods and services.
In addition, we use information collected online through the use of cookies, and other automated means. This information is used to (amongst other things):
recognise your computer when you visit the Website;
track you as you navigate the Website;
enable the use of e-commerce capabilities;
offer and provide products, services and information to you;
display content on our Website, such as photos;
operate, evaluate and improve our business and Website usability;
personalise the Website, including targeted advertisements that may be of particular interest to you;
help diagnose technical and service problems; and
gather demographic information about our users.
We may also use your personal information for purposes which are required by law such as sharing your personal information in order to comply with legal obligations to which we are subject.
5. How we protection your personal information
We respect the privacy of personal information and will take reasonable steps to keep it strictly confidential.
Your personal information will be stored by electronic means by our web hosting service provider, HostGator.
The security of your personal information is important to us and whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we will use all reasonable efforts to prevent it.
Submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via our website whilst it is in transit over the internet and any such submission is at your own risk.
6. Direct Marketing
We may use your information to offer you products and services that we think may be of interest to you, unless you have opted out of marketing communications.
Where required by applicable law, we will obtain your consent before sending you any marketing communications. You may withdraw your consent to the use of your data for marketing purposes at any time by contacting us on our contact details in section 13 of this Privacy Policy.
We will never provide your information to third parties for marketing purposes without receiving your consent.
7. Cookies
To enrich and perfect your online experience, we use cookies and similar technologies and services provided by others to display personalised content, appropriate advertising and store your preferences on your computer.
(a) What are cookies?
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help identify and track visitors, their usage of the Website, and their website access preferences.
(b) Disabling cookies
You can choose if and how cookies will be accepted by configuring your preferences and options in your browser. However, if you decide not to display cookies you may not experience optimum performance of our Website.
By continuing to navigate our Website without changing your cookie settings, you hereby acknowledge and agree to our use of cookies.
8. Advertisements
Ads appearing on our website may be delivered to you by advertising partners, who may set cookies. This cookie information allows advertising partners to, amongst other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy only covers our use of cookies and does not cover the use of cookies by any advertisers.
9. Links To External Sites
Our Website may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
10. E-Commerce
Those who engage in transactions with us are asked to provide additional information, including, as necessary, the personal and financial information required to process the transactions. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with us. You can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
11. Third-Party Payment Processor
We use Stripe Inc. (Stripe), a third-party payment processor, to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. All such information is provided directly to Stripe. Please refer to Stripe’s terms and conditions for further information.
12. Retention of Information
We will only retain your personal information for as long as is reasonably necessary in relation to the purposes for which it was collected. We will also retain personal information to ensure compliance with any applicable statutory or regulatory obligations imposed on us in relation to the retention of records.
Where you have requested, we stop processing your personal information for marketing purposes, we may retain a record of your request to ensure we abide by your request in the future.
13. Contact
If you have any questions, concerns, complaints or comments about this Privacy Policy or any requests concerning your personal information please contact us at paapa@traineroncall.com.au
14. Privacy Policy Changes
We reserve the right to change this Privacy Policy from time to time. Please visit the Website regularly and check our respective current Privacy Policy. Your continued use of this Website after any change to this Privacy Policy will constitute your acceptance of such change.